British Columbia’s Civil Resolution Tribunal ruled that Air Canada was legally liable for a promise made by its website chatbot, which incorrectly told a customer he could apply for a discounted bereavement fare after booking rather than beforehand. Air Canada argued the chatbot was a separate entity responsible for its own statements; the tribunal rejected that defense, holding the airline responsible for all information presented on its website and ordering it to pay the fare difference and fees (approximately USD 600, converted from the original CAD 812.02 award).