Salesforce and Nvidia jointly introduced Koa, Salesforce’s first CRM reasoning model, built by fine-tuning Nvidia’s Nemotron 3 Super on synthetic data drawn from nearly three decades of enterprise CRM deployments across more than 14 industries. The companies announced the model at Dreamforce, with Nvidia CEO Jensen Huang and Salesforce CEO Marc Benioff appearing onstage together. Salesforce said Koa is designed for tasks like opportunity updates and case routing, claims it produces three times fewer errors than comparable models, and said no customer data was used in training.
