Nancy Lyons, chief pharmacy officer at Health Mart for McKesson, argues that community pharmacies should deploy artificial intelligence to automate routine administrative tasks such as inventory reconciliation, billing codes, and patient care documentation, freeing pharmacists to spend more time with patients. Writing with co-author Ashley Gallagher, she recommends a measured approach, such as piloting a single AI solution over a 90-day period rather than attempting a comprehensive system overhaul. The piece cautions that clinical judgment and ethical decisions must remain under human control, since technology cannot replace the trust and accountability pharmacists provide.
