OpenAI introduced Presence, a managed enterprise platform for building, governing, and continuously improving production-grade voice and chat AI agents, marking a shift from raw model access toward a fully managed agent system. The platform combines AI reasoning with company policies, guardrails, testing systems, and escalation controls so agents can resolve issues or hand off to human operators. OpenAI is rolling Presence out to a limited number of enterprise customers in banking, telecom, and insurance, with deployments led by its Forward Deployed Engineers, and says the tool already handles about 75 percent of inbound calls to its own support line.
