Uber eliminated 10 percent of the jobs in its global Community Operations division, which handles customer support across multiple languages and regions. The company said the cuts were meant to simplify operations, strengthen in-person collaboration, and continue to embrace AI, marking the first time Uber has explicitly tied layoffs to its AI push. Uber’s vice president of global community operations said the unit needed a leaner structure to fully layer AI onto its workflows, and the reductions coincide with a return-to-office mandate for remote staff.
